The customer said that there were problems with this batch of AM hard labels, and how could EMENO find out which batch it was

Last month, a European customer sent an email: "There were two boxes of the previous batch of AM hard labels. When the lock pickers were removed, they were a bit tight. Could you check which batch it was?"

It can be checked.

When EMENO's AM hard labels were manufactured, each box was labeled with a batch number. The batch number is a combination of numbers and letters, recording the production date, production team, and the batch of raw materials used.

After the customer provided the batch number, EMENO's quality inspection records could find three things:

First, which day these AM hard labels were produced. Second, which team operated on that day. Third, which supplier and which batch of incoming materials were used for the lock cores and springs of these hard labels.

After the European customer's batch number was checked, it turned out to be a batch from three months ago. The production date and team were fine, but the incoming material batch of the lock cores was different from the previous several batches. The supplier replaced a batch of springs, and the elasticity was slightly larger. When assembled, the feel was normal, but when it reached the customer, the cashier found the lock pickers were a bit tight when using them.

The problem was found. EMENO reissued two boxes of AM hard labels to the customer and informed the supplier to adjust the spring specifications. Subsequent batches did not have the same problem again.

AM hard labels are like this, so are AM antennas and AM soft labels. The AM100 mainboard has a mainboard serial number, and the AM9800X and AM8089 were assembled with the mainboard model and debugging parameters recorded. Each box of AM soft labels has a production batch number, and the matching parameters of the demagnetizer are also recorded by batch.

A Middle Eastern customer had previously asked a question: "Can your traceability reach this level?" I said that if the customer could provide the batch number, we could find the production date, team, and raw material batch. If the customer couldn't even find the batch number, we could reverse calculate based on the shipping records - which month was sent to which country, and which batch of goods was produced around that time.

Batch traceability is not for responding to customer complaints; it is to find the root of the problem. If the lock pickers of an AM hard label are a bit tight, it might just be a spring issue, or it could be the fit tolerance of the lock core. Once the root is found, the process is changed, not just sending a new batch of goods.

EMENO produces AM antennas, AM hard labels, and AM soft labels. These products are sold in 100 countries, and not every batch is perfect. If there is a problem, it can be traced to the root, and it can be fixed. Customers will continue to place orders if the problem can be traced and fixed.

EMENO Website: www.emenotec.com | www.lifmei-eas.com

Lifangmei Website: www.lifangmei.com