what are the concerns of EMENO's customers

After years of exporting, EMENO's customers are spread across 100+ countries. The questions asked by customers from different regions are completely different.

For many years, the first question from European customers is usually about compliance.

"Do you have CE certification?" "Is it compliant with RoHS 2.0?" "Can you provide a REACH declaration?" A French customer sent five questions last month, all related to compliance. EMENO has obtained dual certifications of ISO9001 and ISO14001. CE is the foundation, and the documents for RoHS and REACH are being gradually improved. That French customer later replied: "You are the only supplier that responded fully within five days."

Latin American customers' first question is usually about shipping costs.

"How many layers does the AM8208 have?" "How many pieces can one container hold?" Customers from Brazil and Mexico are particularly sensitive to weight. EMENO's AM8208 weighs 4.7 kilograms per unit, and two units are packed in one box. One 40-foot container can hold more. A Mexican customer calculated that the shipping cost saved by using AM8208 was enough for him to buy another batch of AM hard labels.

Southeast Asian customers' first question is usually about delivery times.

"How long does it take to ship after placing an order?" "Can it be delivered in time for the opening?" Southeast Asian stores have tight schedules and require high delivery times. EMENO has regular models AM8208, AM8089, and AM9800X in stock, but custom colors or special configurations require production scheduling. A Thai customer asked: "How long was the delivery time for the 5-tray batch of AM hard labels you sent to Mexico last year?" I said 32 days. After hearing that, he didn't ask about the delivery time anymore and started asking about the price.

Middle Eastern customers' first question is usually about agents.

"Do you have an agent in Dubai?" "Can you ship directly?" Middle Eastern customers prefer local agents for convenient after-sales and replenishment. EMENO currently has no agents in the Middle East, but supports direct shipping. A Middle Eastern buyer asked this question at a trade show and then took out his phone to make a note, saying he would let the purchasing department contact them.

What EMENO does is AM magnetic antennas, AM hard labels, and AM soft labels. The products are the same, but the things that customers in different markets care about are different. Being able to understand what they are asking is more important than being able to quote prices.

EMENO Website: www.emenotec.com | www.lifmei-eas.com

Lifangmei Website: www.lifangmei.com